Network Status

We’re currently seeing an issue where the billing system is not automatically unsuspending some accounts after payment.

If you’ve made a payment and your service is still suspended, please open a support ticket and we’ll get it fixed for you right away.

Thanks for your patience while we sort this out.

Recently, we had to make the hard decision to part ways with a staff member who was involved with our game panel development. These things are never easy, but sometimes life happens and changes are necessary to keep things moving in the right direction and to make sure we’re doing what’s best for the platform and our community.

Over the next few days, you’ll start seeing updates and improvements rolling out to the game panel. These updates are focused on stability, quality-of-life improvements, and adding new features to make managing your servers smoother and more reliable.

One of the bigger changes you may notice involves backups. Some of you may have already noticed that while backups were still being created on the backend, the front-end system failed to properly allow downloads or restores. This issue is being fixed today, however the fix does come with some changes to how the backup system works going forward. These changes are aimed at improving reliability and preventing similar issues in the future.

As always, we’ll be monitoring everything closely as changes go live. If you notice anything odd, have questions, or just want to give feedback, please don’t hesitate to reach out through tickets or Discord — we genuinely appreciate hearing from you.

Thanks for your patience, understanding, and continued support. We’re excited about what’s coming next and appreciate you being part of Four Seasons Hosting

We’ll be performing scheduled game panel maintenance at 5am UTC (12am Jan 6th 2025)

This maintenance is required for:
• Bug fixes  
• Security updates & CVE patches  

Some services may be temporarily unavailable during this time.  
Thanks for your patience and support! 

Hey everyone, We wanted to give you a heads-up that we’re moving to a new data center for our Toronto Location on July 31st, and as part of this transition, we’ll be relocating all client hardware currently racked at our Toronto location.

Planned Downtime:

July 31st @ 8:00 PM to August 1st @ 4:00 AM (ET) New Location: 245 Consumers Road, Toronto

Who’s Affected: All clients with servers racked in our current Toronto DC During this window, services in Toronto will be offline while equipment is safely moved and brought online at the new facility.

VPS: Budget Node 1 and 2 

Game: Smooth Rose
Colo: All

Important Notes:

All IPv4s in the 67.xxx.xxx.xxx range will be replaced. We’ll be reaching out to affected clients with new IP assignments and transition instructions.

• The new facility is fully connected to a dedicated fiber backbone, improving overall speed, latency, and reliability.

• 1gb+ Connection to TOR-IX allow for business clients to reach Toronto area clients faster with more stable connections

• Power, cooling, and network systems are getting a major upgrade as part of this move.

We’ve worked hard to make this process as smooth as possible, and we’ll be available throughout the move if you have questions or run into any issues. Thanks again for your continued trust in FSH — this upgrade is just one of many big steps we’re taking to keep pushing forward

Cheers,
The Team Four Seasons Hosting

We are aware Quaking Aspen is down, and we are looking into it

We’ve received reports of degraded performance on one of our game nodes. Our team is actively investigating the issue and working to restore full service as quickly as possible.

Thank you for your patience and understanding — we’ll keep you updated.

UPDATE
2025-06-29 4:40pm EST

NVMe disk has failed.. we are working on temp removing it from the system in till the replacement can be swapped.

UPDATE 2 2025-06-30 1:20AM EST We have got a temp server Ryzen 9 7900 for the time being while we get the 9900x server fixed we are still unsure of the cause or what failed.. We had shown nvme and CPU errors.. we will be working on this during the coming day our techs would like to sleep :p If your server is still down or showing problems please open a ticket

Hello,

Please be aware that at 11am EST we will be working on the client portal, this is only expected to take 10 mins.

Hello,

We’re reaching out to inform you of an important VPS migration that will be taking place soon. We're moving our VPS infrastructure from Charlotte, NC to Toronto, ON, and we want to make sure you’re ready.

When is the Migration?

Migration starts:
June 15th, 2025 at 11:00 AM EST

What’s Changing?

• New VPS Panel: All VPS clients will be moved to our new control panel system.

• New IP Address: Your VPS will receive a new IP address after migration.

• Same Performance: No changes to your VPS specs – you’ll continue with the same CPU, RAM, and SSD.

Why the Migration?

This upgrade is being done to:

• Introduce a modern VPS control panel for easier management and more features.

• Improve uptime and stability by switching to a more reliable data center provider in Toronto.

• Offer a smoother overall experience with better backend infrastructure.

What You Need to Do

We’ll provide you with:

• Migration instructions

• New IP details

• Post-migration support

You may need to update any services or DNS records that rely on your VPS’s IP after the migration is completed. We’ll help guide you through this when the time comes.

❤️ Thank You for Your Support

We’re excited to bring you improved tools and service quality. If you have any questions before or after the migration, feel free to reach out via your client portal or Discord.

Thank you for being a valued part of the Four Seasons Hosting community!

Subject: Upcoming Scheduled Maintenance – Miami Game Server Nodes (June 12–13)

Hi there,

We want to give you a heads-up that our upstream provider in Miami, FL will be performing major scheduled maintenance that will impact some of our Game Server nodes.

Affected Nodes:

• Black Tupelo

• Sabal Palm

• Red Buckeye

Maintenance Windows:

First Window:
Thursday, June 12, 2025
⏰ 10:00 AM to 8:00 PM EST (Expected Downtime: 2–4 hours)

Second Window:
Friday, June 13, 2025
⏰ 10:00 AM to 8:00 PM EST (Expected Downtime: 2–4 hours)

What’s Happening?

The provider will be completing the following:

• Major network upgrades (distribution/public/private switch upgrades)

• PDU upgrades in the cabinets housing our hardware

• Cable management and optimization

• Backup node maintenance

⚠️ Expected Impact

Game servers hosted on the above nodes may experience 2–4 hours of downtime during each maintenance window. Downtime will be network-related and/or power-related depending on the operation being performed.

We’ll share live updates via our status page and Discord when the maintenance begins and ends. Please plan accordingly and let your communities know.

Thanks for Your Patience

We know downtime isn’t fun, but these upgrades will improve network performance, stability, and long-term reliability. If you have any questions, feel free to open a ticket or reach out via Discord.

Thanks for being part of the Four Seasons Hosting community!

test

We are aware that Little Leaf is down, and we are working on it, more info to follow.

Update 1: The server its self has lost IPMI connection, we are unable to remote access the server.A tech is on the way to the Data Center and will update as soon as we know more

Update 2: Tech to on site around 11AM est Will update when they relay the info to us

Update: Power Supply unit died.. was replaced and node is back online

Hello Everyone,

We are expanding our Toronto location, this will require us to upgrade power in our cabinet.

We'll need to swap power cables on the servers, so this will require unplugging and plunging new cables in (your server will turn off it does not have a redundant PSU).

Who/ what who will be affected?

• Smooth Rose (Game Server)
• SR Servers 1 & 2
• Toronto Budget VPS Node (Server is being relocated)
• RH Server (server is being relocated)

(yes, I made your color match you :p )

When?

Monday 1AM EST-3AM EST

Fixed :) RAID controller failed to boot


Basswood server is down, team is working on a fix

BUFFALO TO ASHBURN MIGRATION NOTICE – May 4th

Hey Game Server Owners

Quick update following the vote — Ashburn, VA won, so both Little Leaf and Cucumber Tree will be making the move there.

We’re prepping for a full infrastructure migration from Buffalo, NY to Ashburn, VA on Sunday, May 4th. This means physically transporting all servers and networking gear to the new data center.

Timeline & Transport

• Sunday, May 4th @ 2:00 PM EDT – We start deracking servers

• By 8:00 PM EDT (or midnight latest) – Servers will be packed and loaded

• Overnight drive to Ashburn (~7 hours travel time)

• Immediate setup and testing begins on arrival

• A tech will already be on-site in Ashburn, ready to go

⏱️ Downtime Estimate

• Estimated downtime: 14–24 hours max

• Many services will be online sooner depending on rack order

• Plan for full downtime just in case

• IPs are expected to stay the same, but we’ll notify you if anything changes

Live Updates

We’ll keep you in the loop every step of the way:

• When deracking starts

• When we’re in transit

• When we arrive in Ashburn

• When systems come online
  You’ll get pinged or messaged as soon as your service is restored.

⚙️ Want to Temporarily Move?

If you’d like to be moved to another location during the migration to avoid downtime, open a ticket on the client portal ASAP and we’ll do our best to accommodate.

Thanks to everyone who voted and continues to support FSH — we appreciate you all. Let us know if you have any questions.

— The Four Seasons Hosting Team

Quacking Aspen is back online. 

We will continue to monitor the server into the night. 

:)

Hey Guys, 

Quacking Aspen is currently down and being looked into.

Please stand by. 

4:37pm est - Node is back on but looking for reason, will update when we find out why

4:20pm EST - Red Buckeye is down.. looking into it

The Data Center will be performing scheduled maintenance at our Dallas Data Center location on Friday, April 18th, 2025, between 12:00 PM CDT to 5:00 PM CDT. During this time, we will be upgrading our top-of-rack switches to improve overall network performance and scalability.

While the maintenance window spans several hours, downtime is expected to be minimal as we will be upgrading one section at a time. Some customers may experience brief interruptions in connectivity or increased latency, but services will automatically resume as each upgrade completes.

We appreciate your understanding and will be closely monitoring the network throughout the process to ensure a smooth transition.

Affected:
Game Server: Mexican Plum

Scheduled for:
April 18, 2025 at 1:00 PM EDT - 6:00 PM EDT (300 minutes)

Where:TOR-2 Location (Toronto)

Who: Smooth Rose, Colocation Toronto, Dedicated Server Toronto

When: 2pm EST - 2:30pm EST (should only be 5 mins of downtime)

Why: Adding IPV6 route to network

We want to inform you that our game panel (https://gamepanel.fourseasonshosting.com/) will be temporarily unavailable on April 3rd, 2025, from 12:00 PM EST to 12:30 PM EST for essential security updates, backend improvements, and new feature additions for upcoming games.

Important: While the game panel will be inaccessible during this time, your game servers will remain online and unaffected. As long as your server is running before the maintenance begins, you will still be able to play without interruption.

We appreciate your patience and understanding. If you have any questions, please reach out to our support team.

Toronto VPS will be down in an estimated ~10mins for a upgrade of the CPU with estimated downtime of ~20mins sorry for any inconveniences

Node is back online and working

Once your VPS has finished restoring, you can turn it on :)

We are still working on Ginko.. Disk and Motherboard are being replaced and data will then have to be restored to the server We are hoping for servers to be back online by 2-3 this afternoon

These VPS are effected

• Project Echo Roleplay
• Trenches Of Chicago
• Ecstatic Go
• Man Down
• Venice Beach RP
• WestGarfieldParkRP
• West Valley RP
• Noteworthy Diamond
• bussting

2025-03-05 1:02am EST

Morning,

Upon the start this morning we have found that a NVMe is not performing well. The team is working on this but it means we had to turn the server off to work in a different mode please bare with me while we work on this

We want to inform you that one of our servers Ginko has been flagged for potential hardware failure. To ensure the stability and reliability of our services, we will be performing emergency maintenance on this server.

Maintenance Details:
 Date: March, 4th, 2025
⏰ Time: 1AM EST
⏳ Estimated Downtime: 2-4 hours

During this period, the affected server will be powered down for diagnostics and hardware verification. We will update you once the maintenance is complete and services are restored.

We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any questions, please reach out to our support team.

Thank you

Common-Hazel will be getting a ram upgrade, this should be really quick, and I am expecting no longer then 20-30mins in total.

In the ram upgrade the server will be offline and inaccessible.

Richard

We're aware of the server Quaking Aspen is having problems starting game servers. This cause the API that's used to talk to the node and game panel is being dropped by the DDoS protection system we are working with them on a fix

Scheduled network swap in the data center changing around routers and doing maintenance to the switch

Affected Nodes:

Smooth Rose

Client colo servers will receive a separate notice.

NOTICE: Due to extreme weather in Toronto, we have moved this to Monday Night/ Tuesday Morning

We will be performing the new networking upgrades to the system Monday Night/ Tuesday Morning (Saturday night/ Sunday Morning)

Users will experience a small blips in servers in Toronto.

This will affect all Toronto Colocation clients and the game server Smooth Rose.

We don't expect to take too long doing this but to be safe we've booked in extra time

If you have any questions, please open a ticket or use the discord for more information

2025-02-12 (20:23) We are looking into the node Little Leaf will update soon

2025-02-12 (21:00) We have identified the potential issue and are trying to get a replacement part and a support operator to the DC

2025-02-12(22:30) Server is up and running, and we have corrected the issue. The main Nic on the board died and needed to be swapped to the other port on the system.  we will have a new board on order and get it going asap. 

Ginko VPS system will be restarted and updates applied to the system

This will result in all VPS on that node to be down for an hour and inaccessible.

We ask you please save all work and shut down your server before the shutdown

Hello,

We are currently investigating the issues affecting the game node Little Leaf. Our team is actively working to resolve the problem and will provide an update as soon as we have more information.

Thank you for your patience.

We are aware of the backups not working on the games servers we are working on this and will update you soon

25-01-13 2:06am

Working on fix

We're having some hardware problems with the server, the system admins are working on this.

The team will have this back up ASAP

Hey just be aware that this move will happen at about 12am tonight we are sorry for the downtime and inconvenience experienced
```
Black Birch > Little Leaf
(both servers will be down for a time)
```

Game Servers

Palm Tree, Sugar Maple and Black Birch will be moved to their new servers, some downtime is expected, new IPs will be available in the game panel

===Update===

All Finished

==Notice==
Server: Bottle Brush

Why: Server Transfer as per our notice of Server Transfers in order to upgrade our hardware in the coming months!

When: Starting at 2024-11-29 2:50pm EST


Questions? Please open a support ticket with the staff! :)

Hello All, 

We’ve become aware of some issues that involve the backup system and your game server. We are working on a fix for this.

In the meantime is please ask your reframe from using the backup system to restore your servers until we’ve resolved this. 

====== update =====

I am working with our DC on the problems.

So what happened, you ask? Well Great question.. The DDoS protection used there is changed a filter option that changed HTTP and HTTPS, and TCP protocols.. The game panel connects to the server via HTTPS and TCP commands, and your computer talks to the game server via TCP..  This is not just us but many other hosting companies with this protection that are/ were affected..

As mentioned, please open a ticket if you're on this node so we can comp you for the downtime on this node

Servers are online and working now

====== Start ====

We are working with the upstream provider on this. at the moment servers are unable to be  accessed via the panel

Nodes Affected:

• Sabal Palm

Upstream provider issue with Sabal Palm server. We apologize for the inconvenience.

Hello,

We will be working on our network in Toronto this week, no downtime should happen during this, on the day of the 9th we will be swapping over our system to the new one on the 9th of November at 9:15pm EST.

Staff will be at the datacenter to ensure a smooth and quick as possible transfer.

We will be reaching out to the affected colo clients and help ensure all connections are back up and running as your network config will change.

If you have questions, please reach out via Discord or Support Tickets

Thank You
Richard

Hello,

We are working on a Fix of Black Birch -New York. It seems to be a Hardware related issue with the Motherboard. We are working with the Data Center team to have this replaced ASAP.

Once the server is back up and running, we will award a credit to those affected.

Check back here for more information when we update.

We have identified the issue with the node and implemented a fix on the hardware side and are working on getting it connected to pterodactyl again ????

—update— 

server motherboard has been replaced. Servers is back up. If you still experience any issues with your server, please open the ticket and staff will help you ASAP

We have taken notice of the downtime of the node

Black Birch

We have encountered the issue and have implemented a fix and will be implemented on other nodes to make sure this does not happen again

Hello Everyone!

We've just finished building a new Backup server that we will be starting to implement this week.

With this, all current backups of game servers that you would like to keep should be downloaded to your computers. If you have a backup that is too big that you'd like to keep, please reach out to the team.
Again, this is only for backups, your main game will not be affected in any way. Your current backup list will be cleaned out on Wednesday Night, and then you can make new backups

Also with this we will be setting up backup systems for VPS clients so you can make backup of your VPS.

If you have questions, please reach out to us! :)

- Four Seasons Hosting Team

As part of our ongoing efforts to enhance your experience and improve our services, we will be migrating our reseller system to a new and upgraded platform. This migration will provide greater reliability, performance, and additional features.

What to Expect:

• Service Downtime: During the migration process, all reseller systems, including VMs and access, will be temporarily turned off. We apologize for any inconvenience this may cause, but we assure you this transition is necessary to provide better service in the future.

• New Login Details: Once the migration is complete, we will email you new login credentials and instructions on accessing the updated system. We are working to make this process as seamless as possible and will notify you as soon as the system is back online.

We appreciate your understanding and patience during this upgrade. If you have any questions or concerns, please feel free to reach out to our support team.

Thank you for your continued trust and partnership.

Sincerely,
The Four Seasons Hosting Team

Hello

We will be moving https://vpspanel.fourseasonshosting.com to a different node tonight, if your VPS is on it will stay on, but you will not be able to access them via the control panel. (start, edit settings and all the fun stuff)

Thank You

Dear FSH Family

We hope this message finds you well. We wanted to inform you about an upcoming scheduled maintenance that will be taking place at Four Seasons Hosting.

Maintenance Date: Monday, September 2nd
Expected Duration: 2 hours

Affected Services:

Fuzzy Peach

Game Servers phpMyAdmin

During this period, these services will experience downtime as we perform crucial network maintenance. Rest assured that our team will work diligently to complete this process as efficiently as possible.

If you have any urgent concerns or questions, please don't hesitate to contact our support team at [email protected] or open a ticket on our client portal.

Just wanted to reach out and say about 250+ tickets were reopened.. and emails were sent' please just disregard and delete the auto message. The tickets have been deleted and the system restored

Notice for all customers, we will be migrating the servers in our current cabinet to our new cabinet with networking hardware.

We ask you to turn your server off before 2am EST and once completed we will complete the move and plug in your systems. All networking is set up so it will just be plug and play :)

If you have any questions, please open a ticket :) 

Our new datacenter has finished construction and we have established our Cogent circuit again for the first time since September of 2023! With this move, we will begin offering 10Gbps once again. Of course, there is quite a bit of hardware to relocate so there will be downtime to de-rack, de-cable and transport equipment. We have already established network and confirmed ranges are correct at the new facility so this should go MUCH smoother than prior moves in the past.

We expect several hours of downtime during this, so please be patient with us as we transport equipment back and forth. We will provide updates to our status page.

Effected Services/ Servers

• Intel VPS (ALL)
• Game Servers - Sweet Gum and Red Maple
• https://upload.fourseasonshosting.com/
• MySQL server (38.83.138.20)

We are aware Smooth Rose is down and not functioning, we are investigating and will update soon

We are hoping to have Smooth Rose back in operation this today
2024-07-02 10:25EST

Game Servers are down, but website is working… Users will be unable to access files, or start servers.

We are aware Game Server - Sugar Maple is down we are working hard to get this back up

• 6:30 Investigating Outage
• 7pm Cause has been found working on fix(s)
• 7:45 Still Working on getting system restored
• 12:25am stilling working on it.. I do apologize for the downtime this is not an easy 1,2,3 fix, but we are doing our best
• 11:35am we’re all most there
• 12:27pm It seems all data has been recovered and we are working on reinstall the OS and the software (we then have to upload the data back the server and extract it) I am hoping before home time we can all play together on the servers.
• 4:17pm Installing Software
• 5pm software installed and downloading game server data back on to server.
• 7:15pm Data is back on and we are working on getting the system up
• 7:41pm the server are back up

Please open a ticket if you have any problems with your server

Date: January 7th and 8th
Time: Kicking off at 09:00 AM (CST)
What's happening: We're diving into some network magic to make things even smoother for you.

This may mean a few small interruptions to the node.. As always, we will work to keep you updated

During the window please see https://status.fourseasonshosting.com/ for information

What: Red Maple (Game Sever), Sweet Gum (Game Server), and Fuzzy Peach (VPS)

Why: To repair damage to Fiber system from the Oct 13 2023 Outage where Fiber was cut due to construction outside the Datacenter

When:  November 14, 2023 12:00 AM 6:00 AM EST

Notes: The Servers will still be on, but network access will be cut off… The Datacenter is estimating that the downtime will be a total of 6 hours.

If you have questions or Comments, please open a ticket and staff can assist in any way

What: Red Maple (Game Sever), Sweet Gum (Game Server), and Fuzzy Peach (VPS)

Why: To repair damage to Fiber system from the Oct 13 2023 Outage where Fiber was cut due to construction outside the Datacenter

When:  November 14, 2023 12:00 AM 6:00 AM EST

Notes: The Servers will still be on, but network access will be cut off… The Datacenter is estimating that the downtime will be a total of 6 hours.

If you have questions or Comments, please open a ticket and staff can assist in any way
 

Dear FSH Family

We hope this message finds you well. We wanted to inform you about an upcoming scheduled maintenance that will be taking place at Four Seasons Hosting.

Maintenance Date: Monday, October 2nd
Expected Duration: 4-6 hours

Affected Services:

ALL East Coast USA VPS servers
Sweet Gum (Game Server)
Red Maple (Game Server)

During this period, these services will experience downtime as we perform a crucial move of our Charlotte Datacenter. Rest assured that our team will work diligently to complete this process as efficiently as possible.

We understand the importance of your services, and we apologize for any inconvenience this may cause. We will provide you with the specific start time for the maintenance as soon as it becomes available.

If you have any urgent concerns or questions, please don't hesitate to contact our support team at [email protected] or open a ticket on our client portal. You can also reach out to us on our Discord server.

Front End and Backend updates are to be performed on the client portal… At the time of Maintenance, client website will be unavailable

For any questions please contact support